Tech Series: Practical Tools for Small Firms to Generate Big ROI

In May 2020, 35% of INCPAS member organizations reported they were extremely or completely disrupted by the pandemic, while 25% reported they were only somewhat or not disrupted at all.

Organizations that took the abrupt work transition in stride originally hadn’t incorporated new technologies solely to be prepared for a pandemic or other emergency, but they were also able to continue business with clients “as usual” because they were already using remote desktops, online phone systems, shared documents accessible in the Cloud, paperless workflows and other helpful tools.

Over the past few years, more firms implemented some of the above technologies out of necessity — even if they had previously viewed them as “gimmicky” or yet another “shiny object.” But regardless of firm size, everyone had to make work…work. And they did.

Now comes the next phase: moving beyond short-term solutions and planning for long-term growth.

You’ve already seen how implementing even one or two new tools ensured continuity with your clients and your team. Now imagine how much more you and your staff can do if you invest in additional efficiencies that free up time for enhanced client service.

In this infographic, we share survey results from small- to mid-sized firms and solo practitioners who weighed in on how they currently use (or don’t use) technology so you can learn from your peers. At the end, we include resources to point you in the right direction as you decide on which tools to implement next.

Source: INCPAS Pulse Survey — “Indiana CPAs report concern for employee safety; losing clients and revenue”

“Our number one concern is responding to client needs. If we have a client ahead of the curve in technology, we don’t want to feel like we’re slowing them down.—INCPAS Small Firm Practitioner